Return Policy

Our return policy applies to all purchases, whether made by phone, online and in-store.
A receipt or packing slip is required for every return.
Items must be returned within 30 days of receipt date for a full refund to the original payment method. This includes online purchases.
Returns made within 60 days of receipt date will receive store credit.
All items must be in original condition upon return. Shades must stay wrapped if received with a protective plastic cover.
Return shipping address: The Shade Shop - 2415 Ivy Road #150, Charlottesville, VA 22903.
No returns after 60 days.
Shipping charges are non-refundable.
Store credit valid for 12 months from date issued.
Full payment required to place special or custom orders.
No returns or exchanges on custom orders.
Quoted lead times may vary due to unforeseen events (we will do our very best to keep you informed of any unexpected changes).
In the event an order arrives damaged, please save all packaging material and document the damage so we may assist in resolving the shipping issue as soon as possible. We must be notified within 10 working days of any damage. Note to interior designers: we must be notified of any damage within 10 working days regardless of your install date.
All discounted items are final sale and cannot be returned.
We reserve the right to reject any return if the product shows signs of use.