We kindly ask that all purchases and lamp repairs be picked up in a timely manner. Any items remaining in our possession after 60 days will be considered abandoned property.
- Our return policy applies to all phone, online and in-store purchases. Receipt must accompany all returns.
- Items must be returned within 14 days from date of purchase for full refund. This includes online purchases.
- Return within 30 days from date of purchase for store credit.
- All items must be in original condition upon return. Shades must stay wrapped if you receive them with a protective plastic cover.
- No returns after 30 days.
- Shipping charges are non-refundable.
- Store credit is good for 12 months.
- Full payment is required to place special or custom orders.
- No returns or exchanges on any special or custom orders.
- If an item is not in stock and is ordered from a vendor it is considered a special order.
- Quoted lead times may vary due to unforeseen events.
- In the event an order arrives damaged, please save all packaging material and document the damage so we may assist in resolving the shipping issue.
- All pre-orders are considered special orders, no returns or exchanges
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