Return Policy


Return Policy

  • Our return policy applies to all phone, online and in-store purchases. Receipt must accompany all returns.
  • Items must be returned within 14 days from date of purchase for full refund. This includes online purchases. 
  • Return within 30 days from date of purchase for store credit.
  • All items must be in original condition upon return. Shades must stay wrapped if you receive them with a protective plastic cover. 
  • No returns after 30 days.
  • Shipping charges are non-refundable.
  • Store credit is good for 12 months.
  • Full payment is required to place special or custom orders.
  • No returns or exchanges on any special or custom orders.
  • If an item is not in stock and is ordered from a vendor it is considered a special order.
  • Quoted lead times may vary due to unforeseen events.
  • In the event an order arrives damaged, please save all packaging material and document the damage so we may assist in resolving the shipping issue. 
We kindly ask that all purchases and lamp repairs be picked up in a timely manner. Any items remaining in our possession after 60 days will be considered abandoned property.