Return Cart Page

  • Our return policy applies to all purchases, whether made by phone, online or in-store.
  • A receipt or packing slip is required for every return.
  • Items must be returned within 30 days of receipt date for a full refund to the original payment method. This includes online purchases. 
  • Returns made within 60 days of receipt date will receive store credit.
  • All items must be in original condition upon return. Shades must stay wrapped if received with a protective plastic cover. 
  • Return shipping address:
    The Shade Shop - 2415 Ivy Road #150
    Charlottesville, VA 22903
  • No returns after 60 days.
  • Shipping charges are non-refundable.
  • Store credit valid for 12 months from date issued. 
  • Full payment required to place special or custom orders.
  • No returns or exchanges on custom orders.
  • Quoted lead times may vary due to unforeseen events (we will do our very best to keep you informed of any unexpected changes). 
  • In the event an order arrives damaged, please save all packaging material and document the damage so we may assist in resolving the shipping issue as soon as possible. 
  • All discounted items are final sale and cannot be returned.
  • We reserve the right to reject any return if the product shows signs of use.