Shipping policy

The Shade Shop ships via UPS Ground within the United States. Shipping costs are calculated at checkout. In-stock orders ship the same or next business day, and orders placed after 3pm ET ship the following business day. A confirmation email with tracking is sent once an order has been fulfilled. For expedited shipping, contact customerservice@theshadeshop.com or call 434-270-8585.

Custom and special orders ship once complete. Custom lampshades have a lead time of 4 to 5 weeks. Quoted lead times may vary due to unforeseen events, and customers will be kept informed of any changes.

Please examine your order within 7 days of delivery and contact us promptly regarding any damage, defects, or missing pieces. If an order arrives damaged, save all packaging material and document the damage so we may resolve it as quickly as possible. Interior designers: the 7-day window begins at delivery, so please inspect all items promptly even if installation is scheduled for a later date.